At DIVALOOK ACADEMY Inc., we are committed to providing high-quality services, courses, and products to our clients. We understand that unforeseen circumstances may arise, requiring you to cancel or reschedule an appointment or course. Please review our refund policy below to understand our guidelines and procedures.
Services
Due to the nature of our beauty services, we do not offer refunds once the service has been completed. However, if you are unsatisfied with the results, please contact us within 48 hours of your appointment. We will do our best to address your concerns and provide a solution, such as a touch-up or adjustment, at our discretion.
Courses
If you need to cancel your enrollment in a course, please notify us at least 14 days before the course start date to receive a full refund, minus a 5% administration fee. Cancellations made less than 14 days before the course start date are eligible for a 50% refund. No refunds will be issued for cancellations made within 48 hours of the course start date. Alternatively, you may transfer your enrollment to a future course date, subject to availability.
Products
If you wish to return a product purchased through our online shop, please contact us within 14 days of receiving the item. The product must be unused, unopened, and in its original packaging to be eligible for a refund. Please note that the client is responsible for the cost of return shipping, and a 5% restocking fee will be deducted from the refund amount.
In the case of defective or damaged products, please contact us within 48 hours of receiving the item, providing photographic evidence of the issue. We will review the situation and, if necessary, arrange for a replacement or refund at our discretion.
Refunds will be issued using the original payment method, and processing times may vary depending on your bank or payment provider.
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us:
DIVALOOK ACADEMY Inc. Montreal, Quebec, H4A 3C9 4260, AV. Girouard, Porte 230
Phone: +1 (514) 462-4839
Email: contact@divalookacademy.com