At DIVALOOK ACADEMY Inc., we strive to deliver your orders as quickly and efficiently as possible. Please review our shipping policy below to understand our guidelines and procedures for order processing, shipping, and delivery.
Order Processing
Orders placed through our online shop will be processed within 1-2 business days. Please note that order processing times may be longer during peak seasons or promotional periods. We will notify you via email if there are any unexpected delays in processing your order.
Shipping Options
For customers located in Montreal, shipping is free of charge. If you are located in Canada, shipping is $19.99. For customers located in the United States, shipping is $29.99.
Delivery Times
Estimated delivery times will vary depending on the shipping method you choose and your location. Please note that these estimates are provided by the shipping carrier and are not guaranteed by DIVALOOK ACADEMY Inc. We cannot be held responsible for delays caused by factors outside our control, such as customs clearance, carrier issues, or adverse weather conditions.
International Shipping
We are pleased to offer international shipping to select countries. Please be aware that international orders may be subject to customs duties, taxes, and other fees, which are the responsibility of the client. These fees vary by country and are not included in the shipping costs. We recommend contacting your local customs office for more information on import fees and regulations.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the progress of your shipment. If you encounter any issues with tracking or delivery, please contact the shipping carrier directly, as they will have the most up-to-date information on your shipment.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 48 hours of receiving the item (or, in the case of a lost package, within 48 hours of the estimated delivery date). We will work with you and the shipping carrier to resolve the issue as quickly as possible. Please note that we are not responsible for packages that are lost, damaged, or stolen after being confirmed as delivered by the carrier.
If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us:
DIVALOOK ACADEMY Inc. Montreal, Quebec, H4A 3C9 4260, AV. Girouard, Porte 230
Phone: +1 (514) 462-4839
Email: contact@divalookacademy.com